Legal

Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work on VantagePrompt, and how your statutory consumer rights apply. It forms part of our [Terms of Service](/terms).

Last updated: 18 August 2026

1. Cancelling a subscription

You can cancel a paid subscription at any time from your billing settings.
Cancellation takes effect at the end of the current billing period. You keep access and your allocated credits until then.
We do not charge a cancellation fee, and we do not automatically pro-rate a refund for the unused part of a period that has already started, except where a mandatory consumer right applies (see sections 3–4).

2. Credit top-up packs

Credit top-up packs are one-time purchases. The credits do not expire and are added to your balance immediately. Unused top-up credits remain refundable during the 14-day withdrawal window described below (and at any time where the Service was faulty). Once credits have been spent on optimization runs, that consumed portion is non-refundable, because the corresponding digital service has already been supplied.

3. Your EU right of withdrawal

If you are a consumer in the EU, you normally have 14 days from the conclusion of the contract to withdraw from a distance contract for a digital service without giving a reason.

Because the Service is supplied immediately, our checkout page asks you to confirm — before you pay — that you expressly request performance to begin at once and that you acknowledge losing your right of withdrawal for the part that has already been performed (the credits you have spent and the subscription time you have used). You cannot complete a purchase without that confirmation, and we keep a record of it. You keep the right to withdraw for any part not yet supplied — for example, unused top-up credits — within the 14-day window.

4. How to exercise your right of withdrawal

The 14-day period runs from the day the contract is concluded (your purchase).
To withdraw, send us an unambiguous statement within that period — an email to contact@vantageprompt.com from the address on your account is enough. You do not have to use a specific form.
We will refund the amount corresponding to the part not yet supplied — for example, unused top-up credits — to your original payment method without undue delay, and in any case within 14 days of being informed.

5. Automatic refunds for failed runs

If an optimization run fails for a technical reason on our side, the credits reserved for that run are automatically returned to your balance — you do not need to request anything. If you believe credits were charged for a run that did not complete, contact us and we will investigate.

6. Service not as described

If the Service is faulty or materially not as described, you are entitled to the remedies granted by the consumer-protection law of your country of residence, which may include a repair, a price reduction, or a refund. Contact us and we will work with you to put it right.

7. How to request a refund

To request a refund or raise a billing issue, email us at contact@vantageprompt.com from the address on your account, including the invoice or transaction reference and a short description. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.

8. Chargebacks

If you think a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Opening a chargeback may lead us to temporarily suspend the affected account while the dispute is reviewed.

9. Taxes

Code Art Web Solutions S.R.L. is currently not registered for VAT, so prices are charged without VAT and refunds are issued for the amount actually paid.

10. Contact

Questions about billing, cancellations, or refunds? Contact us at contact@vantageprompt.com or by phone at +40 771 006 756.